Terms & Conditions

Once payment is made for your booking, it is deemed that you have read, understood & accept the terms and conditions for the booking. If you have any queries please contact us before making a booking for any service.

We are a fully bonded Australian travel agent licensed in the state of Victoria (licence number 32740). Our membership of the Travel Compensation Fund means that your money is safe in the unlikely event of our financial failure. Kimberley Travel & Cruise is a trading name of Flower Travel Pty Ltd (ABN 90 100 625 616). Our registered address is 158 Hawthorn Road, Caulfield, Victoria 3158. Our trading address is: 1/286 Bolton, Eltham, Victoria 3095.

Responsibility

Products and services are sold by Kimberley Travel & Cruise as an agent and wholesaler for airlines, hotels, car rental companies, tour companies, cruise operators and other suppliers providing services, including accommodation and transportation. Kimberley Travel & Cruise is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Kimberley Travel & Cruise. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent and wholesaler only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Liability

Kimberley Travel & Cruise has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, cruise companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

In circumstances where liability of Kimberley Travel & Cruise cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Kimberley Travel & Cruise reserves the right to decline any booking for any individual on any tour or other service & reserve the right to apply a non-refundable itinerary preparation fee of $100 per person to be credited fully at time of booking confirmation.

Prices and Conditions for most operators

Prices and conditions are current at the time of publication but are subject to change without notice. Some operators may impose conditions that vary from the conditions stated in this site.
Prices listed in this site are in Australian dollars and include GST (General Sales Tax) where applicable. They do not include transport from the client's home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated. All costs are in Australian dollars.

Deposits and Final Payments for most operators.

A minimum deposit of 13.5% is required within 7 days of confirmation of your booking. Full payment of your holiday cost must be made no later than 60 days prior to travel. The terms and conditions of other suppliers may require payment of a larger deposit and full payment earlier than 60 days prior. Bookings made within 60 days of departure will require immediate full payment.
Deposits are non-refundable in the case of cancellation. Bookings cancelled once final payment has been made are subject to cancellation charges imposed by service providers. Kimberley Travel & Cruise also charge a service fee on all cancelled bookings.

Airfares

Any airfares that are included in your travel are subject to availability and many have special conditions that apply. (Many airfares cannot be changed without significant penalties and it is your responsibility to ensure that you are aware of, and accept these conditions, prior to booking. They are available from the carriers' own websites as well as from Kimberley Travel & Cruise . Photo Identification (Driver's License, Passport etc) must be carried by all adult passengers. A booking fee of AUD$10 per sector (Domestic), AUD$20 per sector (Trans Tasman) and AUD$100 per ticket (International) may apply.

Hotel Accommodation

Unless stated otherwise all accommodation prices are based on a per person, twin share basis.

Payment Procedure

We accept payment by cash, cheques, bankers' drafts and credit cards. Payment by Master Card and Visa are subject to a 1.5% surcharge. Payment by American Express or Diners card is subject to a 3% surcharge. Kimberley Travel & Cruise also accepts payment via travel agency payment systems such as Enett. All our prices are in Australian dollars and credit cards will be debited in that currency. Please note we have no control over exchange rates used by card issuers and any quote made in currencies other than Australian dollars is for comparison purposes only.

We accept personal cheques subject to clearance, for which 10 days must be allowed. Payment may also be by bank transfer – Kimberley Travel & Cruise will not incur bank charges associated with transfers.
Visas

All overseas visitors to Australia (with the exception of New Zealand passport holders) are required to obtain a visa prior to their arrival. This is the responsibility of the traveller.

Travel Insurance

You are strongly recommended to have adequate travel insurance for your trip.